We provide a 1-year limited warranty for eligible products purchased from our official website, unless otherwise stated on the relevant product page.

This policy explains what is covered, what is not covered, and how to request warranty support.

1. Limited Warranty Coverage

Our 1-year limited warranty applies to eligible products that show defects in materials or workmanship under normal use and in accordance with the product instructions.

The warranty period begins on the date the order is delivered, unless applicable law requires otherwise.

2. What Is Covered

This warranty may cover the following situations:

• Manufacturing defects in materials or workmanship;
• Functional issues not caused by misuse, abuse, or accidental damage;
• Product faults confirmed by our customer support team under normal use conditions.

3. What Is Not Covered

This warranty does not cover:

• Damage caused by misuse, abuse, impact, drops, water exposure, improper installation, or improper storage;
• Damage caused by unauthorized repairs, disassembly, modification, or third-party servicing;
• Cosmetic damage that does not affect normal product function;
• Normal wear and tear from regular use;
• Products without valid proof of purchase;
• Products purchased from unauthorized sellers or channels;
• Products that are outside the warranty period.

4. Returns and Exchanges

Eligible items may be returned or exchanged within 30 days of delivery, subject to our return policy and the conditions listed on the applicable product page.

To qualify for a return or exchange, the item must generally:

• Be within the return window;
• Be in acceptable condition;
• Include valid proof of purchase;
• Comply with any product-specific return conditions stated on the website.

5. How to Submit a Warranty Claim

To request warranty service, please contact our customer support team and provide the following information:

• Your order number;
• The product name or model;
• A brief description of the issue;
• Photos or videos showing the issue, if applicable.

After reviewing your request, we may provide troubleshooting guidance, replacement parts, repair service, product replacement, or another appropriate solution depending on the case.

6. Shipping Costs

For confirmed warranty claims related to product quality issues, we may cover reasonable shipping costs in accordance with our support instructions.

If the issue is not covered by warranty, or if the return is not due to a product defect, shipping costs may be the responsibility of the customer.

Shipping times, service availability, and cost coverage may vary depending on the destination and order details.

7. Additional Information

• This warranty applies only to purchases made through our official website or authorized sales channels;
• This policy does not limit any rights you may have under applicable consumer protection laws;
• If a specific product page states different warranty terms, the product page terms will apply to that product.

8. Contact Us