Have Questions?

We accept credit cards and PayPal payments.

Yes. Once your order is successfully placed, you will receive an order confirmation email with your order details. Please check your inbox (and spam folder) shortly after checkout.

Once your order has been placed, you will receive a confirmation email containing your tracking information. Please copy your order number and visit the Track Your Order page to check your shipment status.

Net weight approximately 30-60 lbs (varies slightly by configuration). Folded dimensions are approximately
23.6 × 17.7 × 11.8 inches, easily fitting into car trunks or train luggage racks.

Full-charge range of 30-40 kilometers. Supports standard 220V home charging—fast charge reaches 80% in 2 hours, full charge in 4-5 hours with slow charging.

Maximum weight capacity of 265-331 lbs, suitable for individuals with limited mobility, elderly users for short-distance travel, and post-surgery rehabilitation assistance.

No complex assembly required. After unboxing, only footrests and armrests need installation (tools included, 5-minute completion). Installation video tutorial provided.

Extremely simple control design—single-handed joystick controls forward, reverse, and turning, with built-in speed adjustment button (0-6km/h). Users can master it within 5 minutes.

Armrests flip up (for easy side mounting/dismounting), seat height is micro-adjustable, backrest uses breathable mesh fabric to prevent heat buildup, and supports 120° recline adjustment.

Supports dual electric + manual modes. After power loss, it can switch to manual pushing (low resistance), or connect to a power bank for emergency charging.

Processing time: 1–3 business days. Shipping time: 3–7 business days. Actual delivery times may vary depending on your location and the carrier’s delivery schedule.

Tivaro currently ships only to addresses within the 48 contiguous with door-to-door delivery. Uses thick foam + hard cardboard packaging wrapped in anti-collision film. Damage is fully compensated.

If your order arrives damaged or defective, please contact Tivaro After-sales Support at service@tivaro.life within 7 days of delivery and provide clear photos or videos. Our team will assist with a replacement, parts, or a refund, depending on the situation.

Currently offers 2 colors—Classic Black and Elegant Gray. Supports Standard Version (suitable for most users) and Widened Version (more spacious seat). Contact customer service for customization inquiries.

Supports installation of original storage bags, waterproof rain covers, phone holders, and other accessories. Can be selected as package options at checkout or purchased separately later.