We accept credit cards and PayPal payments.

Yes. Once your order is successfully placed, you will receive an order confirmation email with your order details. Please check your inbox (and spam folder) shortly after checkout.

Once your order has been placed, you will receive a confirmation email containing your tracking information. Please copy your order number and visit the Track Your Order page to check your shipment status.

Promotion availability may change. Please check the current promotion details before ordering or contact customer service to confirm available offers.

Yes. If you forgot to apply a valid discount code when placing your order, please contact customer service. Tivaro can refund the applicable discount difference.

New-customer discount codes are valid for three days. If you need additional time, please contact customer service to request a special extension.

A single checkout cannot be split across multiple credit cards. Please contact customer service before paying so our team can manually divide the order into separate payments.

Not at this time. Tivaro does not currently participate in Medicare or commercial insurance reimbursement programs, but we plan to apply for these programs gradually in the future.

Call Tivaro Customer Service at +1 866-899-7266, Monday through Friday, 9:00 AM–6:00 PM EST. For pre-sales assistance, email service@tivaro.us; for after-sales support, email service@tivaro.life.

No. Tivaro does not currently operate physical retail stores or showrooms. Products are sold through our online store, and warehouse pickup is not available.

Yes. Tivaro accepts bulk and wholesale orders with a minimum order quantity of 300 units. Please email service@tivaro.life for pricing, availability, and additional details.

Yes. Tivaro has warehouses in China and the United States. Our U.S. warehouses are located in California, Texas, and New Jersey.

Tivaro wheelchairs are made in China.

Net weight approximately 30-60 lbs (varies slightly by configuration). Folded dimensions are approximately
23.6 × 17.7 × 11.8 inches, easily fitting into car trunks or train luggage racks.

Full-charge range of 30-40 kilometers. Supports standard 220V home charging—fast charge reaches 80% in 2 hours, full charge in 4-5 hours with slow charging.

Maximum weight capacity of 265-331 lbs, suitable for individuals with limited mobility, elderly users for short-distance travel, and post-surgery rehabilitation assistance.

No complex assembly required. After unboxing, only footrests and armrests need installation (tools included, 5-minute completion). Installation video tutorial provided.

The EW5001 has five adjustable speed levels and an official top speed of 3.73 mph.

All EW8001 versions have a maximum weight capacity of 300 lbs.

The charger voltage specified for overseas use is 220V.

Extremely simple control design—single-handed joystick controls forward, reverse, and turning, with built-in speed adjustment button (0-6km/h). Users can master it within 5 minutes.

Armrests flip up (for easy side mounting/dismounting), seat height is micro-adjustable, backrest uses breathable mesh fabric to prevent heat buildup, and supports 120° recline adjustment.

Yes. All Tivaro electric wheelchairs can switch between electric and manual modes by moving the red lever located behind the rear wheels.

First, check whether the battery housing is deformed. If it is deformed, use an appropriate tool to restore the affected area. If it is not deformed, adjust the insertion angle and apply firmer, even pressure to install the battery.

Orders are typically processed within 1 business day. Estimated carrier transit time is 3–4 business days. Total estimated delivery time is 4–5 business days (excluding weekends and holidays). Actual delivery times may vary due to carrier scheduling, weather, holidays, or other circumstances beyond our reasonable control.

Yes. Tivaro offers free standard shipping for orders within our supported delivery area in the 48 contiguous United States. Estimated total delivery time is typically 4–5 business days, including processing and transit time.

No. Tivaro currently ships only to addresses within the 48 contiguous United States. We do not currently ship to international destinations, Alaska, Hawaii, U.S. territories, APO/FPO addresses, or P.O. boxes.

Tivaro currently ships only to addresses within the 48 contiguous with door-to-door delivery. Uses thick foam + hard cardboard packaging wrapped in anti-collision film. Damage is fully compensated.

If your order arrives with visible shipping damage, severe box damage, or missing items, please contact Tivaro After-Sales Support at service@tivaro.life within 5 calendar days of delivery and provide clear photos or videos. Manufacturing defects discovered later may still be reported during the applicable warranty period.

The wheelchair frame includes a five-year warranty. Warranty periods, coverage, and terms for all other components are listed in the Tivaro Warranty Agreement.

Email clear photos of the damaged component to service@tivaro.us. A Tivaro service specialist will review the case and assist with the required replacement parts.

Currently offers 2 colors—Classic Black and Elegant Gray. Supports Standard Version (suitable for most users) and Widened Version (more spacious seat). Contact customer service for customization inquiries.

Supports installation of original storage bags, waterproof rain covers, phone holders, and other accessories. Can be selected as package options at checkout or purchased separately later.