Frequently Asked Questions (FAQ)

I. Basic Product Information

Q: What is the weight of the electric wheelchair? What are the dimensions when folded? A: Net weight approximately 30-60 lbs (varies slightly by configuration). Folded dimensions are approximately 60×45×30cm, easily fitting into car trunks or train luggage racks.

Q: What is the range? How long does charging take? A: Full-charge range of 30-40 kilometers. Supports AC 100V～220V home charging, including standard U.S. 120V household outlets—fast charge reaches 80% in 2 hours, full charge in 4-5 hours with slow charging.

Q: What is the maximum weight capacity? Who is it suitable for? A: Maximum weight capacity of 265-331 lbs, suitable for individuals with limited mobility, elderly users for short-distance travel, and post-surgery rehabilitation assistance.

II. Usage & Operation

Q: Is it difficult to operate? Can elderly users learn quickly? A: Extremely simple control design—single-handed joystick controls forward, reverse, and turning, with built-in speed adjustment button (0-6km/h). Users can master it within 5 minutes.

Q: Does it support manual mode? What happens if the battery dies? A: Supports dual electric + manual modes. After power loss, it can switch to manual pushing (low resistance), or connect to a power bank for emergency charging.

Q: Are the seat and armrests adjustable? Is it comfortable for extended sitting? A: Armrests flip up (for easy side mounting/dismounting), seat height is micro-adjustable, backrest uses breathable mesh fabric to prevent heat buildup, and supports 120° recline adjustment.

III. Safety & After-Sales

Q: What safety features are included? A: Equipped with electromagnetic automatic brakes (stops upon release), anti-tip frame, anti-slip tires, automatic deceleration on descents, and battery overcharge/over-temperature protection.

Q: What is the warranty period? How is after-sales service handled? A: Warranty coverage varies by product and component; please review our Warranty Policy. 1-year motor and battery warranty, nationwide coverage. Supports 60-day returns, subject to the Return Policy no-questions-asked returns/exchanges (if not affecting resale). After-sales response time ≤24 hours, with in-home repair or component shipping available.

Q: Is it a lithium battery? Does it meet airline/train carry-on standards? A: Uses compliant lithium battery (capacity ≤100Wh), meeting high-speed rail and airline carry-on regulations (advance notification to crew required). Charge-discharge cycle life ≥1,000 times.

IV. Shipping & Installation

Q: Do I need to assemble it myself upon delivery? A: No complex assembly required. After unboxing, only footrests and armrests need installation (tools included, 5-minute completion). Installation video tutorial provided.

Q: Is delivery to my door? Will it be damaged during shipping? A: Free nationwide shipping (except remote areas) with door-to-door delivery. Uses thick foam + hard cardboard packaging wrapped in anti-collision film. Damage is fully compensated.

V. Personalization Needs

Q: Are different colors or sizes available? A: Currently offers 2 colors—Classic Black and Elegant Gray. Supports Standard Version (suitable for most users) and Widened Version (more spacious seat). Contact customer service for customization inquiries.

Q: Can additional accessories be installed, such as storage bags or rain covers? A: Supports installation of original storage bags, waterproof rain covers, phone holders, and other accessories. Can be selected as package options at checkout or purchased separately later.